Frequently Asked Questions
Everything you need to know about shopping at Brother Store.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be unworn, unwashed, and have all original tags attached. You can initiate a return through our online portal.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
Do you offer international shipping?
Yes, Brother Store ships to over 50 countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
How do I know which size to choose?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.